Frequently Asked Questions - All FAQs
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GoTelly uses internet technology to transmit iptv (Internet Protocol television) programming direct to your TV. GoTelly uses a broadband internet connection to deliver top international programming directly to your home without a satellite dish. Simply connect your GoTelly STB receiver, laptop or mobile device to your home internet and to your TV, then sit back and enjoy.
A traditional satellite dish requires the customer to install a dish at their residence. GoTelly TV offers a unique solution for customers who are unable to get satellite programming (due to viewing abroad or viewing restrictions), and, GoTelly TV offers higher quality and is cheaper than traditional satellite service.
GoTelly offers TV shows in British, Russian and Scandinavian, to learn more about GoTelly TV packages and pricing see main page.
GoTelly IPTV offers a number of exciting features including:
•Enjoy watching TV shows anywhere and any time in the world.
•Top International TV channel packages.
•Switch on and watch (with STB option).
•Electronic Program Guide (EPG) for available channels.
•Video on demand, select your favourite movie & watch.
•No computer or satellite dish required (STB option).
•No contract (pay for 30 days, when you need it).
•High TV quality & smooth streaming…Guaranteed 100%.
•High customer satisfaction.
•The latest technology
Our services are available to serve all clients worldwide.
To install and use GoTelly, you need the following:
•High-speed Internet connection of at least 3.0 Mbps (or higher is recommended).
•A functioning TV with HDMI outlet, for use with STB or laptop.
•A laptop or mobile device, for web based viewing.
•Installation of XBMC, if required (not essential).
•A Set top box.
Visit our How To’s page for installation instructions and videos.
Please visit our speed test page to check what your ISP currently provides, please be aware it is normal for ISP speeds to vary depending on the time of day you test. A minimum speed of 2-3.0 Mbps will work with SD (Standard definition), however you will require around 5mbs for HD (High Definition) channels.
No, you DO NOT need to input and card details in order to view the 3 day trial but you will need a paypal account to purchase GoTelly online. Just register and watch (registration accounts can be cancelled at anytime).
If you purchase online, payments to GoTelly products can be paid through your account with a valid debit card, credit card or PayPal account based on your package selection. You can also visit My Account from our website or your Personal Account from the STB any time to check the status of your account. If you have more questions about billing, please contact us at email@example.com
Yes, GoTelly is perfect for people who live in an apartment! GoTelly TV works well anywhere with high speed internet, including apartment complexes or high-rise buildings, or if a satellite TV dish cannot be installed at your home. Travel often? Take GoTelly TV is perfect for watching your favourite programs when abroad, either via web browsers or take your STB in your luggage.
GoTelly can be viewed by ethernet cable or WiFi and no need to run Broadband lines from room to room, simply press menu from remote control, settings, network setting then select Wireless Connection then follow the instructions. If you still have questions regarding this issue please contact us firstname.lastname@example.org
Please check the below points:
Make sure your internet download speed is above 3 Mbps. You can test your internet speed though this link: http://www.speedtest.net
Check your download usage if limited, some ISP providers give limited usage for peak times, for example, if you are watching 8 hours per day, you need at least 80 to 100GB per month.
Restart your modem, turn off your internet router & receiver together for 5 min., then power on your internet router, make sure you have internet, then power on your receiver.
GoTelly is available as a service to all who have registered and purchased one of the GoTelly packages and can be viewed by laptop, mobile device or STB.
No. There is no commitment involved with purchasing a GoTelly packages.
It depends how much television you watch each day but GoTelly strongly recommends that you have an unlimited data plan with your internet service provider.
Yes, GoTelly is a great complement to your cable or satellite TV service. You can enjoy both GoTelly IPTV and cable programming in your home.
No. The GoTelly STB (Set top box) can be connected directly to your router via Ethernet and directly to your TV via HDMI or component. No computer is required.
Yes you can. The beauty of GoTelly is that it only needs a broadband connection and that is all.
No additional dishes or aerials.
Yes. You can surf, facebook, instant message and email at the same time you have the TV on as long as your ISP has strong enough signal.
GoTelly will work on MAG 250 STB’s, PCs, Macs and most mobile devices provided that they are connected to the internet.
It should take only a few seconds after selecting an enabled channel, this can be dependent on the speed of your ISP/router speed. A brief delay of a few seconds is normal. If the video has not appeared in 30 seconds, you may need to reboot your STB, laptop or router.