Frequently Asked Questions
What is GoTelly TV?
GoTelly uses internet technology to transmit iptv (Internet Protocol television) programming direct to your TV. GoTelly uses a broadband internet connection to deliver top international programming directly to your home without a satellite dish. Simply connect your GoTelly STB receiver, laptop or mobile device to your home internet and to your TV, then sit back and enjoy.
What is the difference between traditional satellite dish and GoTelly TV?
A traditional satellite dish requires the customer to install a dish at their residence. GoTelly TV offers a unique solution for customers who are unable to get satellite programming (due to viewing abroad or viewing restrictions), and, GoTelly TV offers higher quality and is cheaper than traditional satellite service.
What language programs does GoTelly offer?
GoTelly offers TV shows in British, Russian and Scandinavian, to learn more about GoTelly TV packages and pricing see main page.
What are the additional features of my GoTelly STB receiver?
GoTelly IPTV offers a number of exciting features including:
•Enjoy watching TV shows anywhere and any time in the world.
•Top International TV channel packages.
•Switch on and watch (with STB option).
•Electronic Program Guide (EPG) for available channels.
•Video on demand, select your favourite movie & watch.
•No computer or satellite dish required (STB option).
•No contract (pay for 30 days, when you need it).
•High TV quality & smooth streaming…Guaranteed 100%.
•High customer satisfaction.
•The latest technology
Our services are available to serve all clients worldwide.
How I can purchase GoTelly IPTV box?
How do I view GoTelly?
To install and use GoTelly, you need the following:
•High-speed Internet connection of at least 3.0 Mbps (or higher is recommended).
•A functioning TV with HDMI outlet, for use with STB or laptop.
•A laptop or mobile device, for web based viewing.
•Installation of KODI, if required (not essential).
•A Set top box.
Visit our How To’s page for installation instructions and videos.
How do I know if I have high-speed Internet of at least 3.0 Mbps?
Please visit our speed test page to check what your ISP currently provides, please be aware it is normal for ISP speeds to vary depending on the time of day you test. A minimum speed of 2-3.0 Mbps will work with SD (Standard definition), however you will require around 5mbs for HD (High Definition) channels.
Do I need credit or debit card details to view the 3 day GoTelly trial?
No, you DO NOT need to input and card details in order to view the 3 day trial but you will need a paypal account to purchase GoTelly online. Just register and watch (registration accounts can be cancelled at anytime).
How am I billed for GoTelly service?
Can I use GoTelly if I live in an apartment complex or high-rise building?
Yes, GoTelly is perfect for people who live in an apartment! GoTelly TV works well anywhere with high speed internet, including apartment complexes or high-rise buildings, or if a satellite TV dish cannot be installed at your home. Travel often? Take GoTelly TV is perfect for watching your favourite programs when abroad, either via web browsers or take your STB in your luggage.
What if my Internet router is not located near my television?
What happened if TV channels are freezing, cutting off in picture or interruption?
Please check the below points:
Make sure your internet download speed is above 3 Mbps. You can test your internet speed though this link: http://www.speedtest.net
Check your download usage if limited, some ISP providers give limited usage for peak times, for example, if you are watching 8 hours per day, you need at least 80 to 100GB per month.
Restart your modem, turn off your internet router & receiver together for 5 min., then power on your internet router, make sure you have internet, then power on your receiver.
How do I get access to GoTelly?
GoTelly is available as a service to all who have registered and purchased one of the GoTelly packages and can be viewed by laptop, mobile device or STB.
Is there any commitment or contract involved?
No. There is no commitment involved with purchasing a GoTelly packages.
Does it consume a lot of data?
It depends how much television you watch each day but GoTelly strongly recommends that you have an unlimited data plan with your internet service provider.
Can I use GoTelly if I have cable or satellite TV service?
Yes, GoTelly is a great complement to your cable or satellite TV service. You can enjoy both GoTelly IPTV and cable programming in your home.
Do I need a computer?
No. The GoTelly STB (Set top box) can be connected directly to your router via Ethernet and directly to your TV via HDMI or component. No computer is required.
Can I move the Set Top Box from one room to another or even to another location or country?
Yes you can. The beauty of GoTelly is that it only needs a broadband connection and that is all.
No additional dishes or aerials.
Can I still use the internet, email and web applications while I watch TV?
Yes. You can surf, facebook, instant message and email at the same time you have the TV on as long as your ISP has strong enough signal.
What devices will it work on?
GoTelly will work on MAG 250 STB’s, PCs, Macs and most mobile devices provided that they are connected to the internet.
How long should it take for video to start playing after I select a channel?
It should take only a few seconds after selecting an enabled channel, this can be dependent on the speed of your ISP/router speed. A brief delay of a few seconds is normal. If the video has not appeared in 30 seconds, you may need to reboot your STB, laptop or router.